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Frequently Asked Questions

Straight answers for facilities managers, strata managers and site owners — coverage, contracts, compliance and quoting.

Coverage & contracts

What areas of Melbourne does EcoScape Gardens service?

We currently service Melbourne's west, north and south east, covering most suburbs across all three regions. You can browse the suburbs we regularly visit on our Service Areas page, but that list is only a guide.

If your site isn't listed, or you're in the east, we're happy to talk it through and see if it's a good fit. Call us or send through the address and we'll let you know.

Do you offer ongoing contracts or one-off jobs?

Both. Most of our commercial work is scheduled, on a weekly, fortnightly, monthly or seasonal program, with the same operator and a predictable visit pattern. We also take on one-off projects like tree removals, garden bed restorations, hydroseeding and infrastructure cage installs.

How does pricing work, and is there a minimum contract?

We scope the site properly, then send a written, fixed-price quote. Ongoing work is priced per visit at the agreed frequency, so your costs stay predictable. There's no minimum term or lock-in, but if you'd like to commit to a yearly or multi-year agreement, we're happy to, and you'll generally get a better rate. Quotes are free, with no obligation.

Can you maintain multiple commercial sites?

Yes. We have the capacity for large sites and multi-site programs, and we work with facilities management companies on single-site and multi-site contracts. We slot into your existing maintenance schedule — one contractor, one invoice, the same standard at every site.

Sites we look after

Do you provide grounds maintenance for warehouses and industrial properties?

Yes — it's a big part of what we do. We look after factories, storage facilities, distribution centres and industrial estates, mainly across the west and north corridors. Typical scope is ride-on mowing of large areas, AQF3 weed spraying, car park blowing and litter collection, with tree work and infrastructure protection cages available when the site needs them.

Do you work with strata and body corporate managers?

Yes, strata is a big part of our work. We deal directly with strata managers and owners corporations to keep common areas looking great, the kind of grounds owners are proud to come home to and committees never have to chase up. Every visit is photographed, so you can show them exactly what was done.

What is included in commercial grounds maintenance?

It depends on the site, and you only pay for what you need. Everything below can sit under a single contract:

  • Lawn mowing and edging, including ride-on mowing for large areas
  • Weed control and spraying (dye added so you can see where we've treated)
  • Garden bed maintenance, hedge trimming and mulching
  • Car park blowing and litter collection
  • Tree trimming and removal, with permits and traffic control where required

See the full list on our Services page.

Insurance, safety & compliance

Are you insured for commercial grounds maintenance?

Yes. We carry $20 million public liability insurance across all works. All chemical and herbicide applications are carried out under current AQF3 Chemical Accreditation, in line with Victorian regulations, and our work is done in accordance with WHS requirements.

A certificate of currency for our public liability insurance is available on request.

Can you provide SWMS for commercial sites?

Yes. Safe Work Method Statements are available on request. For works that need road or car park closures we also arrange permits, signage, barriers and qualified traffic controllers.

Service & quoting

Do you provide service reports after each visit?

Yes. The ServiceM8 invoice for every visit includes a detailed scope of work with date, time and GPS-stamped photos, so you have a clear record of when we attended and what was done.

If you need something more formal, we can create a custom report or fill out your preferred report template. Handy for reporting to owners, committees or head office.

Can you work after hours or overnight?

Yes. For clients who can't afford disruption during trading hours, we schedule works overnight or on weekends. We've delivered night tree removals with full traffic management and road closures for major retail precincts.

How quickly can you quote a commercial property?

We reply the same business day by phone, email or WhatsApp. From there we arrange a site visit and most commercial quotes are turned around within 24 hours. The quote is written, fixed-price and free.

Can't find your question here?

Call or message us and we'll answer it the same business day. Or come out to site and we'll talk it through in person.

Ready to get started?

Let's talk about your site