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Privacy Policy

We keep it simple — your information is yours. Here's exactly what we collect, why we collect it, and how we look after it.

Last updated: September 2026  ·  This policy applies to EcoScape Gardens (ABN 41 059 962 301), operating in Victoria, Australia.

Contents

  1. Who We Are
  2. What Information We Collect
  3. How We Use Your Information
  4. Who We Share It With
  5. How Long We Keep It
  6. Your Rights
  7. Cookies & Website Analytics
  8. Get in Touch

1. Who We Are

We're EcoScape Gardens — a Melbourne-based commercial gardening and grounds maintenance business. When you get in touch with us, we collect a small amount of information to help us do our job and stay in contact with you. That's it.

We're not a big corporation with complex data systems. We're a small business and we treat your information the way we'd want ours treated — with care and common sense. This policy is in accordance with Australia's Privacy Act 1988.

2. What Information We Collect

We only collect information you give us directly. That typically includes:

  • Your name — so we know who we're talking to.
  • Your phone number and/or email address — so we can get back to you.
  • Your suburb or property address — so we can quote and plan the work.
  • Details about the work you need done — anything you tell us in an enquiry or during a job.

We collect this information when you fill in our contact form, call us, email us, or message us via Facebook, Instagram or WhatsApp.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiry and provide a quote.
  • Carry out and manage the work we've agreed to do.
  • Send invoices and manage payments.
  • Contact you about your scheduled service if needed.
  • Keep a record of work completed at your property.

We don't use your information for marketing without your permission, and we'll never send you spam.

4. Who We Share It With

We don't sell your information. Ever. We don't share it with third parties for marketing purposes.

The only times your information might be seen by someone outside EcoScape are:

  • Our invoicing or job management software — we may use software tools to manage jobs and send invoices. These are reputable services with their own privacy protections.
  • If required by law — we'll comply with any legal obligation to disclose information if required by a court or government authority.

5. How Long We Keep It

We keep your information for as long as we need it to manage our business — typically for the duration of our relationship with you plus a reasonable period afterwards for record-keeping and accounting purposes.

If you'd like us to delete your information, just ask and we'll do so unless we're legally required to keep it (for example, for tax records).

6. Your Rights

You have the right to:

  • Know what information we hold about you — just ask and we'll tell you.
  • Correct any information that's wrong — let us know and we'll fix it straight away.
  • Ask us to delete your information — we'll do this where we're legally able to.
  • Opt out of any marketing communications — just let us know and we'll stop immediately.

To exercise any of these rights, just get in touch using the contact details below.

7. Cookies & Website Analytics

Our website may use basic analytics tools to help us understand how people find and use the site — things like which pages are visited most. This helps us improve the site over time.

We don't use cookies to track you across other websites or to serve you ads. If we add any analytics tools in future that change this, we'll update this policy to reflect that.

8. Get in Touch

Any questions about your privacy or how we handle your information? Please just reach out — we're happy to talk it through.