Please read these terms carefully before engaging EcoScape Gardens for any services.
Last updated: September 2026 · These terms apply to all services provided by EcoScape Gardens (ABN 41 059 962 301), operating in Victoria, Australia.
Just so we're on the same page with the language used throughout these terms:
All quotes are valid for 7 days from the date issued, unless we've agreed otherwise in writing.
When you confirm a quote — whether in writing, by email, SMS or verbally — that's us both agreeing to get the job done. By accepting, you're also agreeing to these Terms & Conditions.
Our quotes are based on a site inspection or the information you provide us. If the actual scope turns out to be different from what we quoted — for example, because of concealed obstacles, site conditions we couldn't see at inspection, changes to the site after our visit, or additional requests — we'll let you know and provide a revised quote before we go any further.
We'll carry out the work as described in the agreed quote. If you'd like anything extra done on the day, just ask — we'll give you a separate price and get your go-ahead before we start.
We reserve the right to decline work that is unsafe, illegal, outside the agreed scope, or that requires specialist equipment we don't have available at the time.
For ongoing scheduled clients — we understand that gardens change and things come up. If your needs shift over time, talk to us and we'll do everything we can to work those changes into your regular service. We'd rather adapt with you than have you feel locked in.
For one-off jobs — we do need to stick fairly closely to what was quoted, as our scheduling and resources are planned around that scope. If something changes on the day or you need additional work done, please let us know as soon as possible and we'll discuss options.
For ongoing maintenance contracts, we'll work out a regular schedule with you. We do reserve the right to adjust the day or timing of a visit due to weather, equipment issues or other things outside our control. For example — if there's been heavy rain and we're at risk of damaging your lawn with the ride-on mower, we'll hold off until conditions improve. We'll always keep you in the loop.
Unless we've agreed something different in writing, here's how payment works:
If an invoice goes overdue, a late payment fee of 5% per month may apply on the outstanding balance. We also reserve the right to pause ongoing services where payment hasn't been received by the due date.
We accept bank transfer (EFT), cash and credit card. Credit card payments may incur a small processing fee.
Life happens — we get it. If you need to cancel or reschedule, just give us at least 24 hours notice and there's no problem. Cancellations with less than 24 hours notice may incur a fee of up to 50% of the scheduled service value.
For ongoing contracts, either of us can end the arrangement with 14 days written notice. Any work completed up to that point will be invoiced and payable in the usual way.
If we need to reschedule due to weather or something on our end, no cancellation fee applies — we'll get it rebooked as soon as we can.
To make sure we can get the job done safely and on time, we ask that you:
If we can't access the site on the day because of something on your end, a call-out fee may apply.
We take care with everything we do and hold $20 million public liability insurance. That said, our liability for any claim is limited to the value of the work we performed. We're not liable for:
Where our work involves any digging or excavation, we will take reasonable precautions including consulting the Dial Before You Dig service where applicable. We ask that you disclose the known location of any underground services, irrigation systems or other infrastructure on your property before we start — the more we know, the better we can protect your site.
Where spraying or chemical treatments are part of the job, we carry out all applications in accordance with Victorian regulations and hold the appropriate AQF3 Chemical Accreditation licences. We add dye to all our spray mixes so you can clearly see where we've been — no guessing, full transparency.
We'll always do our best to stick to the schedule. But sometimes the weather or something else outside our control means we need to push a visit back. This includes things like:
For scheduled clients, we'll complete the service as soon as conditions allow — typically within the same week.
Look, if something's not right — please just tell us. We're not precious about it. We genuinely want you to be happy with the work, and like anyone, we might occasionally miss something or get something wrong. If that happens, let us know as soon as you can and we'll sort it out.
We're here to help, not to argue. A quick call or message is all it takes and we'll do our best to make it right as soon as possible.
These terms are governed by the laws of Victoria, Australia. If for some reason we genuinely can't resolve things between us, any disputes will fall under the jurisdiction of the Victorian courts — but honestly, we'd much rather just fix it and move on.
Questions about any of the above? Just get in touch — we're happy to talk it through.
